Refund Policy
Overview
Exige Ventures LLC provides digital products (software access) and professional services. Refund eligibility depends on what was purchased and the terms of the specific agreement or invoice.
Software subscriptions (SaaS)
- Cancellation: You can cancel at any time via our Support page. Unless otherwise agreed in writing, cancellations take effect at the end of the current billing period.
- Refunds: Unless required by law or explicitly stated in a written agreement, subscription fees are not refunded for partial billing periods.
Professional services
- Invoices and milestones: Payments for delivered work (including time and materials, milestones, or fixed-fee deliverables) are generally non-refundable once the work has been performed.
- Disputes: If you believe an invoice is incorrect, contact support within 7 days of the invoice date with your invoice number and details.
How to request a refund or resolve a billing issue
Contact us via our Support page with your invoice number (or subscription details), the amount, the date, and a brief description of the issue.